Two types of people: techs that don't document, and liars.
r/msp
Documentation is your entire life now.
r/sysadmin
Another junior left. Leadership blamed 'culture fit.'
r/sysadmin
I'll just work dumber. I'll figure it out again next time.
r/msp
Institutional knowledge — gone.
r/sysadmin
$15K in lost productivity.
r/sysadmin
Three weeks in, no documentation.
r/sysadmin
Scattered across sticky notes.
r/msp
so fucking tired
r/sysadmin
from scratch
r/msp
It never ends. It never fucking ends.
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Built for MSPs
Your PSA demands documentation.
Your clients demand speed.
Every ticket needs notes. Every call needs a summary. Every minute needs to be logged. But the tools you have still expect you to be the one typing it all in while the queue keeps growing.
Cyft is the brain that sits alongside your PSA. It learns how you work, captures what matters, and writes the documentation you never had time for.
You already know the cost.
You live it every day.
Your notes say 31.
You closed them. You just didn't have time to write about it. The gap between what you fix and what you document isn't laziness. It's physics.
Everything they knew, gone.
When a senior tech leaves, years of tribal knowledge walk out the door. The next person inherits every client, every quirk, every landmine, with no map.
After a 22-min fix.
You spend more time writing about the work than doing the work. And your PSA still has no idea what actually happened.
What if you never
had to choose?
What if doing the work was the documentation?
Every other tool is still an input device. Still a writing tool.
Cyft is the first one that thinks with you.
You work.
Cyft captures.
Notes write themselves.
Three types. Zero typing.
Hit Done.
Notes + time + status. One click.
Everything captured.
Nothing typed.
Cyft doesn't ask you to document. It watches you work, then presents the decisions.
The Stream
Every app you open, every URL you visit, every action you take. Captured with timestamps and screenshots. No clicking, no typing, no thinking about it.
Passive activity capture
Auto-Generated Notes
Three note types, zero writing. Discussion notes for the customer. Internal notes for your team. Resolution notes for the record. All from what you actually did.
Discussion · Internal · Resolution
Time Capture
Cyft knows when you started, when you stopped, and how long it took. No timers. No guessing at the end of the day. No more lost billable hours.
Automatic time tracking
Call Transcription
Record and transcribe every client call. Searchable, timestamped, automatically associated with the right ticket. Never lose what was said on a call again.
Voice → searchable text
Pattern Matching
Cyft correlates your current ticket with similar issues from the past. Same client, same symptoms, same fix. Institutional knowledge that doesn't walk out the door.
Historical context on demand
Agentic Chat
Tell Cyft what you need in plain English. "Log 22 minutes to this ticket." "Create a ticket for Meridian about a firewall issue." It handles the PSA busywork.
Natural language → PSA actions
$15K in lost productivity. To avoid spending $2K on a proper solution.
Cyft costs less than what you're already losing.
$15K
in lost productivity
To avoid spending $2K on a proper solution.
45 min
per tech, per day
Spent on documentation and time entry that Cyft eliminates.
100%
of billable time captured
No more guessing, no more lost hours, no more end-of-day scrambles.
You don't author this.
You live it, and Cyft remembers it.
Built for the techs who carry it all in their heads.